SHIPPING & RETURNS
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders placed with VENATICS GEAR (Pty) Ltd will be delivered within
3 to 10 working days depending on stock availability and
provided that all the details that the customer provides are correct.
Back order item deliveries will be confirmed as soon as information is received from the supplier.
WHAT ADDRESSES DO YOU SHIP TO?
Deliveries are handled by ARAMEX and The Courier Guy and will only be delivered to a physical address. The Courier Company requires that all deliveries be signed for by the receiver, or by someone on behalf of the receiver. Please make sure that someone is present to sign for you parcel
WHAT IS THE COST OF SHIPPING?
All local orders will be couriered at a fixed rate supplied on checkout or via quotation.
All international shipping will be formally quoted on.
Orders may also be collected by appointment. Contact us for more information and inquiries.
INSURANCE ON YOUR PACKAGE?
Please note that none of the courier companies in South Africa provide insurance on a packages by default and therefore YOU PLEASE NEED TO LET US KNOW if you require additional insurance on your package at an additional cost.
We also sell imported products on our store to ensure we give you the best quality available and these items can take time, ranging from 4 weeks to 6 month's and sometimes longer so please be patient with us and therefore please check with us at firstname.lastname@example.org if your item is in stock. Items this applies but is not limited to: MDT, VORTEX, SWAROVSKI, KAHLES, ATHLON, ANNEALING MADE PERFECT.
RETURN & EXCHANGE POLICY
HOW DO I RETURN A FAULTY OR INCORRECT PRODUCT?
If, for any reason, you would like to return your product, please contact us on +27 64 094 0798, or send an e-mail to email@example.com
If still under warranty it will be repaired or replaced as deemed fit
by the Supplier to reasonable wear and tear.
Terms & Conditions Apply
RIFLESCOPES AND CHASSIS SYSTEMS POLICY
If you order one of these specialized products, they are suited or specifically made for your rifle/firearm, thus if the customer places the wrong order, we might not be able to return or exchange the product for you.
REFUND AND EXCHANGE POLICY
Should you not be satisfied with your Venatics Gear purchase due to a faulty/damaged or non working product,
you may ask for a refund or exchange subject to the following:
Original proof of purchase must be provided
Product must be in original condition and packaging
Refunds will only be given within 7 days of purchase
Exchanges will be given within 7 days of purchase stock depending.
If you placed an order and made use of our online payment system a 5% handeling fee will be charged.
Unfortunately some of our products do take some time to be shipped/imported to RSA. Customs and SAPS can hinder this process that we are not in control of. Cancelling an order before it arrives will carry a cancellation fee of 50%.