SHIPPING & RETURNS

SHIPPING INFORMATION

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

 

Orders placed with Venatics Gear (Pty) Ltd will be delivered within

3 to 10  working days depending on stock availability and 

provided that all the details that the customer provides are correct.

Back order item deliveries will be confirmed as soon as information is received from the supplier.

 

WHAT ADDRESSES DO YOU SHIP TO?

Deliveries are handled by The Courier Guy and will only be delivered to a physical address. The Courier Company requires that all deliveries be signed for by the receiver, or by someone on behalf of the receiver. Please make sure that someone is present to sign for you parcel 

WHAT IS THE COST OF SHIPPING?

All orders will be couriered at a fixed rate supplied on checkout or via quotation. 

Orders may also be collected by appointment. Contact us for more information and inquiries.

INSURANCE ON YOUR PACKAGE?

Please note that none of the courier companies in South Africa provide insurance on a package by default and therefore YOU PLEASE NEED TO LET US KNOW if you require insurance on your package at an additional cost.

                                      IMPORTED PRODUCTS?

 

We also sell imported products on our store to ensure we give you the best quality available and these items can take time, ranging up to 6 weeks and sometimes longer so please be patient with us and therefore please check with us at venaticsgear1@gmail.com if your item is in stock. Items this applies but is not limited to: MDT, VORTEX, SWAROVSKI, KAHLES, ATHLON, ANNEALING MADE PERFECT.

​​RETURN & EXCHANGE POLICY​

HOW DO I RETURN A FAULTY OR INCORRECT PRODUCT?

If, for any reason, you would like to return your product, please contact us on +27 64 094 0798, or send an e-mail to venaticsgear1@gmail.com

 If still under warranty it will be repaired or replaced as deemed fit

by the Supplier to reasonable wear and tear.

Terms & Conditions Apply

RIFLESCOPES AND CHASSIS SYSTEMS POLICY

If you order one of these specialized products, they are suited or  specifically made for your rifle/firearm, thus if the customer places the wrong order, we might not be able to return or exchange the product for you.

REFUND AND EXCHANGE POLICY

Should you not be satisfied with your Venatics Gear purchase due to a faulty/damaged or non working product,

you may ask for a refund or exchange subject to the following:

  • Original proof of purchase must be provided

  • Product must be in original condition and packaging

  • Refunds will only be given within 7 days of purchase

  • Exchanges will be given within 7 days of purchase stock depending.

                                                CANCELLATIONS

 

Unfortunately some of our products do take some time to be shipped/imported to RSA. Customs and SAPS can hinder this process that we are not in control of. Cancelling an order before it arrives will carry a cancellation fee of 50%.